For more than a decade, Work Effects has analyzed conflict within organizations using our Conflict Lens™. Through extensive research of over 1,600 different
conflict situations, we have found that conflict can be analyzed, conflict can be managed, and conflict can be resolved to create a more trusting environment between managers and employees, leading to successfully meeting business objectives.
Although different conflicts call for different approaches, our research has shown that certain behaviors, if done well, tend to result in constructive outcomes. Engaging the other person in resolving the conflict, trying to see his or her point of view, and building trust are some examples of what can be done to reach successful outcomes.
Organizational conflict can be resolved by analyzing the following behaviors:
Any organization that can help its employees understand how they respond in workplace situations with these behaviors will have created better employees that are better communicators and, ultimately, more trustworthy leaders.
The Work Effects Conflict Lens process is about knowing thyself and listening to others. If someone is willing to recognize the ten behaviors that are outlined above, look at how people respond in conflict situations, and take corrective action if necessary, they can learn to be better employees, better managers and better leaders.Conflict How To’s