Coaching Leaders by Asking Questions The best coaches lead by asking questions, engaging executives in the feedback, and driving to specific plans for improvement. Feedback results in development only if the leader a) understands the feedback, b) appreciates its importance, c) identifies specific actions that will lead to improvement, d) makes a commitment…
Creating Resolutions Ellen took The Conflict Lens™ as part of a leadership training course that her company was sponsoring. For the first conflict, she chose to analyze a conflict with a peer, which was ongoing. Despite her best intentions, she had been unable to bring the conflict to a constructive resolution. The second conflict was…
In many organizations, making the decision to implement a 360 program is easy. Once the decision has been made, however, it doesn’t take long for organizations to become overwhelmed by the myriad of options facing them. The purpose of this document is to cover key information for planning the implementation of a 360 program. …
Creating Constructive Conflict Resolution Based on research of over 6,000 actual workplace conflicts, Conflict Lens discovered that behavior centered on conflict can be measured and described through ten dimensions. To effectively manage conflict situations, people must become aware of their reactions to conflict and learn methods for achieving constructive outcomes. The assessment of…
Trust is at the heart of employee engagement, productivity, creativity and sustainable business as a whole. When employees feel they can trust their organization and their leaders, it’s easier for them to also feel aligned to the company’s mission, its products and their work. Building and maintaining trust starts with leaders. Leaders who aren’t…